Sommelier
SCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
The job of Sommelier is executed satisfactorily when:
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
The job of Sommelier is executed satisfactorily when:
- All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
- The sales are driven to the outlet’s full potential and that budget is adhered to.
- A High quality of product and service is never compromised in the outlet.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- Innovation and new ideas are fostered, collected and communicated to the Head of Department.
Key Responsibilities
- Responsible to Restaurant Manager.
- A courteous, professional and efficient service is provided at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Have an excellent understanding of food in general, ingredients and preparations to ensure the right wine can be recommended.
- Have an excellent understanding of today’s wine trends, ratings as well as understands the business and regularly develops further to gain greater knowledge.
- Have an excellent understanding of wines, the wine service and is able to hold trainings to the team to encourage sales.
- Be able to control stocks, produce efficient costing of wines as well as perform excellent recommendations to guests.
- Be fully knowledgeable about grapes and grape varieties.
- Have accomplished external wine trainings through organizations and suppliers.
Skills, Knowledge and Expertise
- Turkish nationality is must.
- Education in hospitality management or wine related field.
- Certified with at least WSET level 2 or equivalent.
- Minimum 5 years in F&B service role.
- Excellent oral and written skills both in Turkish and English.
- Additional language – beneficial.
- Excellent knowledge of wine, wine market, global trends, wine & food pairing and wine production.
- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Ability to identify and delegate tasks effectively.
- Excellent organizational and time management skills.
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To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Business Acumen
- Sense of responsibility
- Team player
- Analytical thinker
- Flexible and reliable
- Tolerant and open minded
- Works well under pressure
About Çırağan Palace Kempinski Istanbul
The only Ottoman Imperial Palace and Hotel on the Bosphorus that once hosted Sultans, Çırağan Palace has a heritage that dates back to the 17th century. The building had different formations including a waterside summer villa and a marble palace. After a complete restoration and with the addition of a modern hotel building including elegant rooms, restaurants and meeting venues, the Hotel and Palace opened in 1991 as an accommodation and event venue managed by Kempinski, Europe’s oldest luxury hotel group. Being a landmark, Çırağan Palace Kempinski Istanbul has various rooms in the hotel building, including 11 private palace suites in the historical Çırağan Palace. Moreover, it continues to be the iconic place to host the most prestigious and extravagant events, meetings, and weddings in Türkiye with having the beautiful indoor and outdoor venue alternatives. Since its opening, the royal-born continues to be the symbol of luxury combined with legendary Turkish hospitality and impeccable service dedicated to excellence. Çırağan Palace Kempinski Istanbul is also very proud to be appreciated and awarded via many leading local and international valuable authorities, publications, and guests.
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