Duty Manager
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
The job of Duty Manager is executed satisfactorily when:
The job of Duty Manager is executed satisfactorily when:
- Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
- Financial Policies and Procedures are supported and followed.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- KESS (Kempinski Employee Satisfaction Survey) results are 85% and above.
Key Responsibilities
- Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Support and assist all Front Office sections.
- Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Skills, Knowledge and Expertise
Nationality: Lebanese
Education: Hotel Management or Relevant Degree
Language: Arabic, English, Additional Language is beneficial
Experience:
Education: Hotel Management or Relevant Degree
Language: Arabic, English, Additional Language is beneficial
Experience:
- Minimum 5 years Front Office Supervisory position
- Preferably as Section Head in 5 star property.
- Proven track record with good progression.
Technical Competencies:
- Comprehensive Opera knowledge
- Comprehensive Micros knowledge
- Up Selling techniques
- Microsoft Excel and Statistical knowledge
Competencies:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Adaptability / Flexibility
- Concern for Quality
- Managing Performance
- Results – Oriented
- Customer Focuse
- Analytical thinking
Über Kempinski Summerland Hotel & Resort Beirut
Kempinski Summerland Hotel & Resort Beirut is the only 5-star luxury beach resort in Lebanon with its own private beach. Facilities include 153 of the newest and largest rooms and suites with gorgeous views, a labyrinth of pools with a sit in pool bar, water sports facilities, exquisite gardens, a cigar and single malt whiskey lounge, the largest outdoor glamorous venues in Beirut to host the city’s most prestigious events and the only hotel resort with day use beach bungalows with Jacuzzi and direct pool access & personal butler service in Beirut.
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