Guest Relations Agent / Lady In Red
The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Key Responsibilities
The job of Guest Relations Agent / Lady in Red is executed satisfactorily when:
- Carry out all administrative duties in co-operation with Guest Relations Manager.
- Daily checks on the VIP lists and ordering of corresponding activities.
- Monitor and check the costs of VIP treatments.
- Be responsible for VIP Policy and ensure it is implemented fully.
- Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
- Pre check all guest requirements three days prior to arrival and again the day before.
- Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
- Greet arrivals and escort all Guests to the rooms or suites.
- Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
- Be fully conversant with all hotel activities and promotions.
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
- Prepare all VIP amenities forms and distribute accordingly.
- Update guest profiles and check the existing one.
Skills, Knowledge and Expertise
- Minimum of 1 year experience in a Front Office position preferably in an international five star hotel
- Food & Beverage experience is a plus
- English – excellent oral and written skills
- Additional language - beneficial
- Luxury Hotel Experiences
- Good Communication skills
- Knowledge of hotel operations & Computer systems
- General knowledge of tourist and business related information
- Knowledge of hotel products and services
- Knowledge of VIP welcoming protocol
- Microsoft Office (Word, Excel and PowerPoint)
- Good knowledge of Opera
- Basic knowledge of Micros
حول Kempinski Hotel Barbaros Bay Bodrum Turkey
Kempinski Hotel Barbaros Bay Bodrum, a luxury 5-star resort set on the cliffs of pristine Barbaros Bay, invites its guests to experience the best of European Luxury in a picturesque setting where excellent leisure facilities mingle with a symphony of flavors. For daytime dreaming and leisure, this exclusive retreat also offers a blue-flagged sandy beach, an infinity pool, a unique 5500 sqm Spa, and a variety of outstanding restaurants combining authenticity and the region’s exceptional culinary highlights.
We provide our colleagues with international experiences, training and internal & external cross exposures during the winter to keep developing their careers. Apart from Kempinski Global activities, we also carry out many social activities like bowling, football, volleyball, basketball, backgammon tournaments, movie nights, BBQ, Beat the Heat, watersports activities, cultural events, social responsibility organizations to create an engaging and fun work environment.
Join us in Bodrum and discover a career crafted by you!
We provide our colleagues with international experiences, training and internal & external cross exposures during the winter to keep developing their careers. Apart from Kempinski Global activities, we also carry out many social activities like bowling, football, volleyball, basketball, backgammon tournaments, movie nights, BBQ, Beat the Heat, watersports activities, cultural events, social responsibility organizations to create an engaging and fun work environment.
Join us in Bodrum and discover a career crafted by you!
عملية التوظيف لدينا
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