Reservation Agent
The job of Reservations Agent is executed satisfactorily when:
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Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.
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The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Key Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
Nationality: Lebanese
Education: Professional Certification (Bachelor, University Degree, Hotel School Diploma)
Experience: Opera central systems knowledge
Knowledge of either Fidelio V6 or Opera PMS is imperative
Education: Professional Certification (Bachelor, University Degree, Hotel School Diploma)
Experience: Opera central systems knowledge
Knowledge of either Fidelio V6 or Opera PMS is imperative
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Self-confident
- Persuasive
- Ethical
- Quality oriented
- Well-presented
About Kempinski Summerland Hotel & Resort Beirut
Kempinski Summerland Hotel & Resort Beirut is the only 5-star luxury beach resort in Lebanon with its own private beach. Facilities include 153 of the newest and largest rooms and suites with gorgeous views, a labyrinth of pools with a sit in pool bar, water sports facilities, exquisite gardens, a cigar and single malt whiskey lounge, the largest outdoor glamorous venues in Beirut to host the city’s most prestigious events and the only hotel resort with day use beach bungalows with Jacuzzi and direct pool access & personal butler service in Beirut.
Our Hiring Process
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