Reservations Trainee
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
- Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.
- Determine and implement the procedures and standards of an effective filing system.
- Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
- All inquiries to be dealt with within 24 hours.
- Ensure the strict confidentiality of information passing though the office
- Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
- Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
- No work experience is required
- Less than one year since completion (2024/2025)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well-versed in professional and personal etiquette
- Good Communication skills
- Outgoing with a positive learning attitude
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Our Hiring Process
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