Duty Manager - Egyptians only
Royal Maxim Palace Kempinski
SCOPE:
SCOPE:
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
OVERALL OBJECTIVES:
OVERALL OBJECTIVES:
The job of Duty Manager is executed satisfactorily when:
- Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
- Financial Policies and Procedures are supported and followed.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- ESS (Employee Satisfaction Survey) results are 85% and above.
Key Responsibilities
MAIN RESPONSIBILITIES
- Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Support and assist all Front Office sections.
- Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and established accountability for guests departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspects guestrooms on a daily basis.
- Co-ordinates/Assists security personnel in all related matters.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Attends to referred and unsolved problematic situations.
- Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over with coming Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Higher College.
Hotel Management.
EDUCATION: Higher College.
Hotel Management.
EXPERIENCE: To fill the position, one of the following is required:
- Minimum 5 years Front Office Supervisory position
- Preferably as Section Head in 5 star property.
- Proven track record with good progression.
- Mature & Customer focused.
LANGUAGE: Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: Include the skills the candidate must have to fill this
position
- Adaptability / Flexibility
- Concern for Quality
- Initiative
- Managing Performance
- Results – Oriented
- Cross Cultural Sensitivity
- Interpersonal skills
- Customer Service Orientation
- Written skills
- Friendly and caring
- Analytical thinking
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
- Comprehensive Opera knowledge
- Comprehensive Micros knowledge
- Up Selling techniques
- Microsoft Excel and Statistical knowledge
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Motivating
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Initiative
- Managing performance
- Results oriented
- Cross cultural sensitivity
- Customer service orientation
- Listening and Communication Skills
- Writing skills
- Stress Management
- Resourcefulness
OTHER SKILLS: Depending on region and property.
About Royal Maxim Palace Kempinski Cairo
The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo.
The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.
The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.
Our Hiring Process
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