Training Officer 培训主任
MAIN RESPONSIBILITIES
● Support the Training Manager in establishing a training network according to Kempinski standard.
● Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
● Support the Training Manager in Planning, designing and delivering training programmes.
● Implement training marketing strategy as defined by the Training Manager.
●Support Kempinski DNA and brand immersion activities.
● Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
● With the support of the Training Manager work together with department heads and analysis operational quality performance using the Kempinski Experience Assessment Tool (KEA) and based on the results provide remedial training solution.
● Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
● Support the Training Manager in training and developing Training & Departmental Trainer team members.
●Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
● In absence of a Training Coordinator, support the Training Manager in ensuring that these responsibilities are fulfilled.
●Lead by example and promote Kempinski’s core values.
●Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
●Promote and implement Kempinski Corporate Training policies and procedures.
● Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Key Responsibilities
The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.
About Grand Kempinski Hotel Shanghai China
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
Our Hiring Process
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