Cluster Reservations Agent
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
The job of Reservations Agent is executed satisfactorily when:
- Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.
Key Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
EDUCATION:
- Equivalent of high school diploma
- Professional Certification (Bachelor, University Degree, Hotel School Diploma) would be beneficial
EXPERIENCE:
- First work experience in a 4* or 5* hotel
- Previous experience with Oracle Opera V5 or Oracle Opera Cloud beneficial but not a must
LANGUAGE:
Ability to work and communicate in a multinational environment:
Ability to work and communicate in a multinational environment:
- English - Oral and written skills
- German - Oral and written skills beneficial
- Additional language - beneficial - especially French, Italian or Arabic
COMPETENCIES:
- Detail orientated
- Good communicator
- Good listening skills
- Demonstrate energy and enthusiasm
- Ability to work under pressure
Benefits
- Living and working in the heart of alpine Central Switzerland
- Diverse creative opportunities
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels, among others
- Extensive range of meals in our staff restaurant
- Free WLAN and parking spaces
Über Kempinski Palace Engelberg
Located high in the mountains in the heart of Switzerland, the Kempinski Palace Engelberg impresses with a unique blend of refreshing Swiss hospitality, warm five-star luxury service and a wealth of activities. The Kempinski Palace Engelberg is a place where memories are made.
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